FAQ

This is a short list of our most frequently asked questions

Customers can pay in cash or by K-NET via our application
WASHLAB operates from Saturday to Thursday 9:00 AM – 9:00 PM
You cannot cancel an order after pickup. However, you can cancel an order before pickup through "Contact Us" link available on top of the website or through the application.
Upon request , there is a special instruction word next to her a rectangle , you can write any note you want , whether belonging to the order or title description more accurately .
At WASHLAB laundry we commit to provide our valued customers with high end quality and convenient services to their door-steps, simply through our app (Android& iOS) or the website. We are capitalizing on more than 25 years of experience in the dry-cleaning industry as regional pioneers.
Yes, we are a Kuwaiti based website that operates from Kuwait
you don’t need to go through the hassle of remembering numbers, waiting on hold or getting a busy signal while dialing a number ! Besides by using WASH-LAB.COM you can view menus with pictures of all your favorite clothes in our easy to use website.
there is no extra cost except washing and ironing cost determined by your choice to your request , because we offer free delivery service .
yes , we have K-NET / Credit Cards services
Simply follow those instructions: A- at first , you must sign in to enjoy the service even easier B- choose the right time for receipt of your order and delivery time that you want G- choose your address details ( area - phone number ect .. ) D- choose your order details H- choose the payment details that you preferred , either through cash or credit card N- Make sure all the information is correct and hit
Yes. You can add as many addresses as you need to a single account. Go to ' My settings ' and click on ' my address ' and click on ' Add New Location '
You can talk to us during our operational hours By WhatsApp or calling our number 60998798 or sending us an email to contact@wash-lab.com
Go to" My Order " to see if your order was routed successfully or not.